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Privacy Policy

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

1. Introduction

Al Jinan Clinic ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws to protect your Protected Health Information (PHI).

2. Information We Collect

2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Physical address

2.2 Protected Health Information (PHI)

  • Medical history and records
  • Symptoms and health concerns
  • Treatment information
  • Appointment details and history
  • Dental images and x-rays
  • Insurance information

2.3 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Cookies and usage data

3. How We Use Your Information

We use your information for the following purposes:

Treatment, Payment, and Healthcare Operations (TPO)

  • Providing dental care and treatment
  • Scheduling and managing appointments
  • Processing payments and insurance claims
  • Maintaining medical records
  • Quality improvement and training

3.1 Communication

  • Appointment reminders via email, SMS, or WhatsApp
  • Treatment follow-ups
  • Health education and preventive care information
  • Service updates and announcements

3.2 Legal Compliance

  • Complying with legal obligations
  • Responding to legal requests
  • Protecting our rights and property

4. Information Sharing and Disclosure

We DO NOT sell your personal information to third parties.

4.1 Authorized Sharing

We may share your information with:

  • Healthcare Providers: Your assigned doctors and authorized medical staff for treatment purposes
  • Business Associates: Service providers who help us operate (e.g., cloud storage, email services) under HIPAA-compliant agreements
  • Legal Authorities: When required by law or to protect health and safety
  • With Your Consent: Any other sharing will only occur with your explicit authorization

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption

256-bit SSL/TLS encryption for data in transit and at rest

Access Controls

Role-based access with authentication required

Secure Storage

HIPAA-compliant cloud infrastructure

Regular Audits

Continuous monitoring and security assessments

6. Data Retention

We retain your medical records and personal information indefinitely to:

  • Provide continuous and comprehensive care
  • Maintain complete medical history for accurate diagnosis
  • Support long-term treatment planning
  • Comply with legal and regulatory requirements
  • Enable research and quality improvement

You may request deletion of your data at any time, subject to legal retention requirements. Contact our Privacy Officer to exercise this right.

7. Your Privacy Rights

Under HIPAA and applicable privacy laws, you have the right to:

Access: Request copies of your medical records and personal information
Amendment: Request corrections to your medical records
Accounting: Request a list of disclosures of your PHI
Restriction: Request restrictions on certain uses and disclosures
Confidential Communications: Request to receive communications by alternative means
Opt-Out: Withdraw consent for marketing communications

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience. See our Cookie Policy for details.

9. Children's Privacy

We treat information about minors with special care. Parents or legal guardians must provide consent for treatment and information collection for patients under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

Privacy Officer

Al Jinan Clinic

[Clinic Address - Medical District]

Email: privacy@aljinanclinic.com

Phone: +966 50 123 4567

For privacy-related questions, complaints, or to exercise your rights, please contact our Privacy Officer.

12. Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

  • Our Privacy Officer (contact information above)
  • The U.S. Department of Health and Human Services Office for Civil Rights

You will not be retaliated against for filing a complaint.

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